Implement customer service solutions using Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is an intermediate course designed for functional consultants and business users who implement and configure Dynamics 365 Customer Service applications. Learners will gain knowledge of case management, service management, queues, SLAs, knowledge base, and customer service automation, preparing them for the MB-230 certification exam. ✨
Course Outline:
1
Introduction to Dynamics 365 Customer Service
2
Manage Cases and Queues
3
Service Level Agreements (SLAs) and Entitlements
4
Knowledge Management and Customer Service Automation
5
Configure and Manage Customer Service Insights
6
Preparing for MB-230 Exam
Implement customer service solutions using Microsoft Dynamics 365 Customer Service
Course
Summer 2026
Fee: $800
Certificate
MB-230
Duration
4 day
Prerequisites